Gabriel Cordova de la Serna

Gabriel Cordova de la Serna has a diverse range of work experience in technical support and management roles. Gabriel is currently working at Samsara as a Sr. Manager, Technical Support Engineer. In this role, they monitor and improves team-level metrics and KPIs, stays updated on new products, and collaborates with managers in multiple support locations to serve customers.

Before joining Samsara, Gabriel worked at Rackspace for four years as a Fanatical Support Manager. Gabriel oversaw support technicians, system administrators, and service improvement projects. Gabriel also served as the leader for the First Line Response Team and was responsible for support operations for cloud services, operating systems, and support for Linux and Windows.

Prior to Rackspace, Gabriel worked at Atos as a Service Delivery Manager, where they managed the Service Desk and OnSite support for IT services provided to a car manufacturing company. Gabriel was responsible for overseeing seven different towers of service.

Gabriel also has experience as a Project Manager at Darwin TC Group LLC, where they managed vendor relationships, contractors and subcontractors, billing and invoicing, SLAs, and inventories for various network infrastructure projects.

In addition, Gabriel worked at icorp. as a PMO Manager and SD Operations Manager. Gabriel was responsible for managing the Service Desk operations for 22 different clients and leading a team of over 50 engineers.

Gabriel also held the role of Jefe de División - Soporte Técnico, telecomunicaciones e infraestructura at ISSSTE, where they maintained the hospital network and administrative hardware operation, and implemented ITIL V3 methodology.

Earlier in their career, Gabriel worked at Compucom as an IT Service Desk Manager, where they transitioned the service from an onsite service desk to an outsourced service desk. Gabriel also served as a Service Desk Team Lead and Tier II Technical Support Analyst during their time at Compucom.

Gabriel's earliest work experience includes roles as a Tier II support at Telvista and a Helpdesk Associate at Atento.

Overall, Gabriel Cordova de la Serna has extensive experience in technical support management, project management, and service delivery across multiple industries.

Gabriel Cordova de la Serna's education history begins with attending ESIME Culhuacan, although the start and end years are unavailable. No degree or field of study is specified for this educational institution. Following this, Gabriel pursued a Licenciatura en Mercadotecnia from Escuela Bancaria y Comercial, graduating in 2009.

In terms of additional certifications, Gabriel obtained the following:

- In September 2007, they earned the MCDST certification from Microsoft.

- In November 2012, they obtained the ITIL V3 Foundations certification, although the institution is not mentioned.

- In August 2019, Gabriel completed the course "Building Your Team" on LinkedIn.

- In January 2020, they received the "Pitching Your Ideas Strategically" certification from LinkedIn.

- In December 2020, they were awarded the Remote Work and Virtual Collaboration Certificate (RWVCPC) by CertiProf.

- In December 2020, Gabriel also became Scrum Fundamentals Certified (SFC) through CertiProf.

- In May 2021, they acquired the ITIL V4 Foundations certification from PeopleCert.

- In May 2021, Gabriel completed the "CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks" course on LinkedIn.

- In January 2022, they earned the Scrum Foundation Professional Certificate from CertiProf.

- In June 2023, Gabriel obtained several certifications through the Google Cloud Skills Boost program. These include "Generative AI Fundamentals," "Introduction to Image Generation," "Introduction to Large Language Models," and "Introduction to Responsible AI."

Please note that no strong assumptions have been made regarding Gabriel's education history outside of the provided information.