Ahmad Faisal

Ahmad Faisal is an accomplished Engineering Team Lead at Adaptavist since November 2020, with a robust background in software development and customer support. Prior to this role, Ahmad served as a Senior Software Developer and Customer Support Developer at BAE Systems Applied Intelligence from August 2018 to October 2020, and held the position of Senior Support Software Engineer L3 at Ezypay from November 2017 to August 2018, where knowledge sharing in Java was emphasized. At ServiceRocket, Ahmad worked from November 2013 to October 2017 as a Senior Application Engineer and Support Project Developer, focusing on enhancing customer success using Atlassian products through process improvements. Ahmad began the career as an Application Engineer and JIRA Support Engineer at CustomWare Asia Pacific from June 2010 to November 2013, and started with an internship at ServiceRocket, contributing to the Atlassian support system. Ahmad holds a Bachelor's degree in Information Technology from Multimedia University, completed in 2010.