Etna Duque

Etna Duque is an experienced professional in customer success and strategic partnerships, currently serving as the Onboarding and Strategic Partnerships specialist at Addi since May 2024. Prior to this role, Etna held the position of Head of Customer Success at CloudKitchens from November 2019 to December 2023, leading a regional team and enhancing client communication and engagement. Etna's career includes roles as Customer Success/Growth Manager and Sales Associate at CloudKitchens, with notable achievements such as managing a portfolio of 42 clients and contributing significantly to the formation of the commercial team in Colombia. Earlier experience includes a leadership role at Frubana, where responsibilities encompassed customer acquisition and engagement, as well as managing key accounts. Other positions include National Coordinator for a marketing program at Eficacia S.A. and various roles in sales and marketing management. Etna holds a Bachelor of Business Administration from Pontificia Universidad Javeriana and has completed German language studies at the University of Vienna.