JA

Jennifer Atencio

Manager, Service Delivery at AddOns

Jennifer Atencio has a diverse work experience spanning multiple roles and companies. Jennifer started their career at Mincom in 1996, where they worked in various roles such as Sales Support Coordinator, CorVu Training and Associate Consultant, Ellipse Implementation Consultant, and Support Business Consultant. During their time at Mincom, they gained expertise in customer support, training, sales support, and implementation of software modules. In 2011, they founded their own consulting company, JAtencio Consulting LLC, where they served as the Owner and Consultant until 2013. Later in 2011, they joined COSOL North America and held multiple roles including Contract Software Support, Service Delivery Manager, Lead Service Delivery Manager, and currently, Manager of Service Delivery. Their responsibilities at COSOL include managing service delivery and ensuring client satisfaction. Overall, Jennifer has a strong background in software support, training, implementation, sales support, and service delivery.

Jennifer Atencio earned a Bachelor of Science degree in Business Management with a focus on Human Resources from Colorado State University, where they attended from 2004 to 2006. Prior to that, they obtained an Associate of Arts degree in Liberal Arts from Rochester Community College, where they studied from 1991 to 1993.

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Timeline

  • Manager, Service Delivery

    February, 2018 - present

  • Lead Service Delivery Manager

    April, 2016

  • Service Delivery Manager

    November, 2013

  • Contract Software Support

    August, 2011