Dorotea Intorrella

Dorotea Intorrella is a seasoned professional with extensive experience in customer relations and project management. Currently serving as Project Global Manager for Customer Journey at ADEO Services since February 2024, Dorotea previously held the position of Responsable relations clients at Mobivia Supply Solutions. A significant part of Dorotea's career was spent at IKEA Group from October 2006 to February 2020, where various roles included Country Superuser for Italy Customer Relation, Leader for customer experience, and management positions within customer support. Dorotea's experience spans management of customer relations, analysis for KPI improvement, and project coordination in customer service. Educational background includes studies at Università degli Studi di Milano-Bicocca and Giosuè Carducci, with a Maturità Classica degree. Early career contributions were made at Bar Incontro as a waitress.