Giovanni Falcone possesses extensive experience in IT support, currently serving as a Help Desk professional at ADHR GROUP since March 2023. Responsibilities include drafting technical documentation, providing cross-functional IT support, managing and installing workstations, printers, and various IT devices, as well as maintaining and updating software. Prior to this role, Giovanni worked at HitchMan from April 2019 to September 2022, where tasks included resolving issues with Windows and Mac workstations and configuring products for business operations.