Adil Hniki

Adil Hniki has extensive experience in training and project management within the call center industry, currently serving as Chargé de formation at ADM VALUE since November 2006. Responsibilities include monitoring call quality, conducting training sessions, and developing training materials and assessment tools. Adil previously held the position of Chef de projet at ANAPEC, focusing on the recruitment and training of young teleoperators, which was successfully executed. Additional roles include Expert métier at MAGHREB CALL, where Adil managed training programs, and Supervisory roles at LE TERRAIN and NETWORK ONLINE. Adil holds a degree in Econometrics and an attestation in call center professions from Université Mohamed 5.