Kathy Cravinho

Kathy Cravinho is currently the Client Success Manager at AdminaHealth. Prior to this, they were the Director of Membership Services at IDOC LLC from June 2013 to September 2015. At IDOC, Kathy was responsible for creating and developing the Member Service Department, overseeing a team of five, and developing new initiatives to increase member engagement. Kathy also monitored utilization, growth, and member activity to identify underactive members, attrition trends, onboarding status, member feedback, and vendor promotion activity. As a result of Kathy’s efforts, the company saw a significant increase in Net Promoter Score (client satisfaction survey), rising from 36 to 57 in 2014. Additionally, retention rates grew to 93% in 2014 and were forecasted to grow to 95% in 2015. The company also surpassed its growth goal for key accounts, with Luxottica achieving 120% of its sales promotion goal for Q1; Essilor increasing member participation for rebate eligibility from 10% to 25% YTD 2015; and ALCON, a new contact lens vendor for 2015, seeing 80% in membership enrollment.

Kathy Cravinho has a BS in Mathematics from Fairfield University and a degree in administration and health from the School of Administration and Health.

Kathy Cravinho reports to Tim Sakayev, Chief Customer Success Officer. Kathy Cravinho works with Steven Vuillermet - Implementation Manager, Joe Mogelnicki - Implementation Manager, and Kate Ervin - Data & Business Analyst.