Fiona McMiken

Fiona McMiken has extensive experience in customer experience and support management, currently serving as Group Manager for Customer Experience at Adobe since January 2004. Throughout a progressive career at Adobe, Fiona has held roles including Senior Manager Customer Care Experience, where responsibilities involved optimizing processes and driving initiatives like the Voice of the Agent Program. Prior experience includes managing customer services teams across different regions, ensuring policy consistency, and improving customer service quality. Fiona also held significant roles at Diageo, where responsibilities ranged from transition support and training to account management for East African markets, showcasing a solid foundation in customer service and operational excellence. Fiona's earlier career includes positions in administrative support and finance, further enriching the professional background.