Sara Townsend is a results-oriented Senior Manager in Customer Success with a demonstrated track record in marketing, business strategy, and client service excellence. Previous roles include managing customer experience councils at Forrester Research, where Sara grew the CX Council business significantly and led teams across North America and Europe. At Adobe, Sara managed a substantial portfolio, ensuring client value realization and achieving a 100% renewal rate. Currently, Sara studies Marketing at Providence College, enhancing their expertise in the field.
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