Samantha Hess

Samantha Hess is an experienced professional in customer success and relationship management with a strong background in scientific research. Currently serving as a Relationship Manager at ADP since July 2025, Samantha previously held the position of Customer Success Manager in the Enterprise division at Amwell, managing a $2M portfolio. Samantha's tenure at DearDoc involved various leadership roles, culminating in Senior Customer Success Manager III, Team Lead, where a focus on team success and client retention was paramount. Earlier experience includes roles at EMD Electronics as an R&D Scientist and at Brookhaven National Laboratory as a Research Associate, alongside academic roles at the University of Maryland, where a PhD in Chemistry was earned. Samantha also holds a Bachelor of Science degree from The College of New Jersey, with a focus on Chemistry and an interdisciplinary concentration in Law & Society.