Joan Cooper

Joan Cooper has extensive experience in customer service and management within the insurance sector, currently serving as Contact Centre Manager at Adrian Flux Insurance Services since July 2017 and as Customer Service Development Manager at Swinton Insurance since August 2001. Joan's expertise encompasses a wide range of responsibilities including claims administration, policy management, performance management, and workflow improvement. Previous roles include Team Manager at Norwich Union Life & Pensions Limited, where Joan managed customer service teams, and Development Officer at Great Eastern Housing Group, overseeing housing association projects. Joan's career began as an Executive Assistant at Norwich Union Life & Pensions Limited, providing high-level support to senior management.