Teodora Serban

Teodora Serban has a diverse work experience in incident management and customer service. From 2014 to the present, they have worked at AdsWizz, starting as an Incident Manager before progressing to the roles of Incident Management Team Lead and Director of Incident Management. Teodora'sresponsibilities included leading a team of developers and QA engineers for incident management support, ensuring the recovery of incidents, managing escalations, measuring key performance indicators, and conducting post mortems for major incidents.

Prior to that, from 2013 to 2014, Teodora worked at Cegeka as an Incident Coordinator, where they coordinated the activities of multiple teams, handled alerts and tickets, created reports, managed incidents, changes, problems, and requests, and improved processes and procedures.

Before that, in 2011, Teodora worked at Computer Generated Solutions as a Customer Service Representative, where they resolved customer inquiries and complaints, offered customer support, and managed customer accounts.

Teodora Serban obtained a Bachelor's degree in International Economics and Foreign Affairs from Academia de Studii Economice din București, which they completed from 2006 to 2009. Teodora further pursued their education at the same institution and earned a Master's degree in International Economics and Foreign Affairs from 2009 to 2011.

In addition to their academic achievements, Teodora Serban has obtained several certifications. In August 2020, they completed training in the Process Communication Model from Andreea Rotaru. Teodora also holds certifications in AgilePM Foundation from IT Academy, obtained in December 2018, and ITIL Foundations V3 from IT Academy, obtained in May 2014. Teodora Serban completed internal training in Network Fundamentals from Cegeka in April 2013 and in Customer Service - Best Practices from CGS in October 2011.

Moreover, it is mentioned that Teodora Serban obtained the AgilePM® Foundation certification from APMG International and the Digital Audio Advertising EXPERT- AUDIOMATIC certification from AdsWizz. However, the specific months and years of obtaining these certifications are not provided.