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Aaron Maass

VP, CX Transformation at ADT

Aaron Maass is the current Vice President of CX Transformation at ADT. Prior to this role, they were the Managing Director at Datacruiter, LLC from January 2022 to August 2022. At Datacruiter, Aaron was focused on finding, developing and placing high-potential data and analytics talent with diverse backgrounds and experience often overlooked by traditional search methods. From October 2020 to February 2022, they were the VP, CX Transformation & Data Strategy at ADT. In this role, Aaron Drove company-wide, customer-centric strategic initiatives, with an emphasis on transformation, that improved CX, delivered operational efficiencies and added measurable value to customers and the bottom-line. Aaron also spearheaded an enterprise data and analytics strategy to unify data, consolidate capabilities, improve governance, deliver insights and leverage AI/ML. Furthermore, they managed a combined team of 60+ BI analysts, data engineers and data scientists. From March 2020 to December 2020, Aaron was a Board Advisor at CompassRed. Aaron is also a Board Advisor at BlueRoof Online Music Learning from October 2019 to August 2022. Prior to their current roles, Aaron was the SVP, Data & Insights at Hero Digital, LLC from May 2018 to October 2019.

Aaron Masaass has a Bachelor of Arts from Cornell University in Philosophy, as well as a certification from Scaled Agile, Inc. in Certified SAFe 5 Agilist and from DuPont in Six Sigma Green Belt (CSSGB).

Timeline

  • VP, CX Transformation

    Current role