Carolinda Echeverry-Anglada

Team Manager Customer Care at ADT

Carolinda Echeverry-Anglada has extensive experience at ADT, having served as a Team Manager for Customer Care and Data Integrity/Jurisdiction since October 2006, where responsibilities include daily reporting, coaching, and load balancing for two teams managing over seventy-four thousand audits per month. Additionally, Carolinda has worked as a Customer Service Executive at ADT Security since October 2004, leading the strategic development of enterprise knowledge base standards and managing learning solutions development. Prior experience includes a role as Second Shift Manager at Home Design Store Inc from August 2005 to July 2006, where management of a high-end furniture team involved sales, delivery scheduling, and coordination with interior designers.

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