Rick Waller

Rick Waller is the IT Director of the Enterprise Operations Center at ADT, where they provide round-the-clock immediate response for critical incident management and systems monitoring. With over 10 years of experience in this role, Rick oversees a team of more than 50 employees and is adept at managing information processing services and incident leadership. Previously, Rick held supervisory positions at Sprint and RIM before advancing to IT Manager and Senior Manager roles at ADT. They hold multiple certifications in Everything as a Service (XaaS), Agile, and Lean methodologies, showcasing a commitment to enhancing operational efficiency and customer experience.