Erica Jackson

Erica Jackson's work experience includes a role as a Lead Desktop Support Analyst at Advanced Drainage Systems, Inc. starting in 2023. Prior to that, they worked as an End User Technical Support Specialist at Vertiv from 2019 to 2023. From 2017 to 2019, Erica was a Client Technologies Analyst at Justice, where they provided second-level support for corporate endpoints and deployed software packages. Before that, they worked as a Service Desk Analyst and Pricing Specialist/Stock Associate at Ascena Retail Group, Inc. and Petsmart respectively. Erica also has experience as a Supervisor and Sales Associate at Bath and Body Works.

Erica Jackson completed their Bachelor of Arts degree in Anthropology from The Ohio State University between 2011 and 2015. Erica also obtained an ITIL4 Foundation certification from New Horizons Computer Learning Centers, however, the month of completion for this certification is not provided.