Advania UK
Melissa Manuel is an experienced professional in incident management and process analysis, currently serving as a Major Incident Manager at Advania UK since October 2019. Prior to this role, Melissa held positions at Content+Cloud, including Senior Process Analyst for Knowledge Management and Process Analyst for Incident Management, where the focus was on improving knowledge resource accessibility and managing incidents according to ITIL frameworks. Previous experience includes working at Gijima as a Service Coordinator for PetroSA and ABSA, overseeing incident escalation and managing Business As Usual projects. Melissa's career began as a Junior Project Administrator, providing support for large-scale projects at ABSA.
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Advania UK
We empower people to create sustainable value with the clever use of technology. We believe this is simply necessary for not only sustainable social development, but also the success of our customers. We’re proud to be one of Microsoft’s leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. By aligning ourselves to the evolution of Microsoft, we’ve become a specialist at helping our customers get the most out of their investment. Our deep expertise has led to a long track record of success delivering transformational IT services and solutions for our customers – as evidenced by our awards and accreditations.