Andy Alarcon

Andy A. has extensive experience in client experience and success, with a focus on telecommunications. Andy currently holds the role of VP, Client Experience & Success at Advantage Communications Group since 2023. Prior to this, they served as Sr. Director, Customer Experience and Success from 2020 to 2023.

Before joining Advantage Communications Group, Andy worked at MDSL from 2010 to 2020, where they held the position of Director of Customer Success. Andy was responsible for governance, performance management, procurement, project management, and managing projects for global and domestic data/voice networks. Andy also served as a Sr. Client Account Manager/Team Leader, responsible for maintaining inventories of clients' telecommunications services and auditing client spend.

From 2008 to 2010, Andy worked at Tangoe as a Sr. Account Consultant, analyzing and auditing telecommunication vendor invoices, negotiating with carriers, and minimizing IT expenses. Prior to that, they worked at Calero-MDSL from 2005 to 2008 as a Sr. Telecom Auditor/Expense Management Consultant, generating savings for clients and managing inventories of telecommunications services.

Earlier in their career, Andy worked at Control Point Solutions from 2001 to 2005, first as an Account Analyst II-Audit, where they achieved revenue goals and developed relationships with senior management, and later as a Carrier Relations/Circuit Inventory Specialist, ensuring data accuracy and timely resolution of service issues.

Overall, Andy A. has a proven track record in client experience, success, telecommunications, and expense management.

Andy A. attended Bergen Community College from an unknown start year to 2010, where they earned an Associate's Degree in Business Administration-Management. Later, from 2014 to 2017, Andy A. pursued a Bachelor's Degree in Business Management at the University of Phoenix, focusing on a Bachelor of Science in this field of study.