Global Admissions Officer (trainee)

Your Family

Adventus.io is a B2B2C SaaS-based marketplace supporting institutions, recruiters and students  within the international student placement sector. Our innovative platform allows  institutions, recruiters and students to directly connect  with one another, resulting in matching the right international study experience with  students across the world.

Founded in 2018, we’re on a mission to change the way the world accesses international education. Behind the technology, we have over 350 amazingly talented humans making it all happen. We’re looking for ambitious self-starters who want to be part of our vision and create a positive legacy.

Your Community

The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions. 

Your Position 

The global admissions officer is responsible for receiving and processing data/applications related to admissions and visas for all the applicants processed via the supercenter. Processing activities that may include but are not limited to quality check and processing of applications to institutions and embassies, identifying case problems, verification, and support for visa lodgements. Additionally, they will work closely with key internal stakeholders to build Collaborative and alignment with strategic goals assigned within the center.

Your Impact

Data/Applications related to visas and applications proceed correctly within the stipulated time and support the visa team.

Your Backstory

• Experience in using computerised systems/databases to achieve work goals and tasks.

• Highly organised; able to prioritise and work to tight deadlines.

• Excellent attention to detail and ability to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.

• A strong collaborator who works well with other teams in Admissions and the wider business. Openly shares information with others on a regular basis.

• Excellent communication skills, both written and oral.

Your Contribution

• The role holder will work with the Admissions team and will be responsible for Applications offers management.

• Liaise with destination officers and managers to document any recent changes in the applications offer management.

• An understanding of using G-suite, Salesforce or be willing to learn new processes as needed.

• Ensure that various documents, manuals, reference guides are kept up to date.

• Work experience within an education industry / shared services environment.

• Experience of using computerised systems/databases to achieve work goals and tasks.

• A strong collaborator who works well with other teams in Admissions and the wider business.

• Excellent communication skills, both written and oral.

• Highly organised; able to prioritise and work to tight deadlines.

• Resilient, self-motivated and able to work independently on a day-to-day basis.

• Strictly follow KPIs for the team around processes, quality, and stakeholder satisfaction and involvement in the daily operations of admissions ensuring alignment to KPI’s and strategic plan and within agreed service levels.

• Make sure to provide excellent customer service to all internal and all external clients with a focus on professional, accurate, and timely responses. Also proactively collaborate with key internal stakeholders to manage any feedback or issues/incidents.

• Strict adherence to the company’s quality standards when dealing with platform inquiries by recruiters.

• Maintaining an understanding of platform updates, new offerings, and admissions processes and being able to articulate those to customers.

• Performs any other duties as assigned from time to time by the Manager. Supporting the senior management teams with management reports and special projects.

• The post holder must maintain the confidentiality of the information and meet the organization’s Data Protection and privacy policies at all times

Your Environment 

You will be working in a highly collaborative environment at Adventus.io. This position is office based. You will be provided with the necessary tools and equipment to carry out the role.

At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, gender.