Mihaela Tsoneva

Mihaela Tsoneva is an experienced Customer Support Manager at Adverity since January 2022, demonstrating strong expertise in customer service. Prior to this role, Mihaela served as a Swedish Customer Support Agent for Spotify at Sutherland from July 2018 to January 2022, where responsibilities included Tier 1 and Tier 2 customer support in both Swedish and English, focusing on technical troubleshooting via email and live chat. Additional professional experience includes a position as an English Translator for Harper's Bazaar at SBB Media AD and as a Sales Representative at IKEA. Educational background includes a Bachelor's degree in Scandinavian Studies from Sofia University St. Kliment Ohridski, as well as completed coursework in Programming Fundamentals and Basics with Java at Software University.