Marije Teerling

Marije Teerling, PhD, is a distinguished professional with extensive experience in customer experience and service management across various industries. Currently serving as Leading Professional Customer Experience at NACO and Leading Professional Experience Management at Royal HaskoningDHV, Marije contributes to strategic initiatives aimed at enhancing passenger satisfaction and organizational efficiency. Previous roles include Principal Business Consultant at Adviesgroep Novius, Head of Global Customer Experience & Service at FitForMe, and Head of Customer Experience & Service at Transavia, showcasing a strong track record in driving digital transformations and improving customer satisfaction. Marije's early career included significant academic contributions as a researcher at Rijksuniversiteit Groningen and Dartmouth College, culminating in a PhD in economics. Marije holds an M.Sc. in Marketing and Market Research from the University of Groningen and a Bachelor's degree in Commercial Economics from Hanze.