Brandie Gatlin

Brandie Gatlin, MBA, is a seasoned professional with extensive experience in strategic consulting, operations management, and customer experience within various sectors. Currently serving as Principal Portfolio Business Consultant at NiCE, Brandie Gatlin drives consulting programs focusing on Contact Center and CCaaS solutions, leveraging a combination of consulting expertise and technical acumen to foster digital transformation. Previously, Brandie held the position of Director of International Operations at Carelon, managing global operations and collaborating with stakeholders to enhance business models. Brandie Gatlin also served as Senior Director of Customer Experience and Contact Center at The Northridge Group, where leadership and development training was provided to improve customer service outcomes. Brandie's career began at Anthem, where responsibilities included overseeing the member experience strategy and managing call center operations across multiple business segments. Brandie Gatlin holds an MBA and a BBA from Troy University Phenix City.