Charo Castillo has extensive experience in customer service and operations management within the assistance and insurance sectors. Currently serving as Resp Servicio, Calidad & Outsourcing ATC Salud-Vida and Resp Unidad Aperturas / Consultas Multirriesgo at Aegon Seguros since December 2016, Charo has previously held key positions such as Gerente de Operaciones at FUNCIONA Asistencia y Reparaciones, S.A. and Manager Asistencia at ASITUR ASISTENCIA, S.A., focusing on multirisk assistance services. Additional roles include Gerente Atención al cliente at Emergia CC, Supervisor Resp. del Servicio Línea Madrid 010 at Ayuntamiento de Madrid, and Gestor atención al ciudadano at Qualytel. Charo’s educational background includes studies at Escuela Enseñanzas Médico-sanitarias Liceo Centro from 1995 to 1999.