Prasanth Palukuri

Prasanth Palukuri is a skilled professional with extensive experience in incident management and technical support. Currently serving as a Manager at Aera Technology since May 2023, Prasanth has previously held key roles at Epiq as a Senior Critical Incidents Manager and Critical Incidents Manager from August 2019 to May 2023. Earlier experience includes a position as Major Incident Manager at IBM from January 2016 to August 2019, Escalation Manager at Launch IT from June 2014 to January 2016, and Client Technical Support Senior Associate at Dell from December 2008 to April 2014. Prasanth began a career in technical support as a Senior Technical Support Associate at Sutherland Global Services between December 2006 and June 2008. Prasanth holds a Bachelor of Technology degree from Bharath University, completed in 2008.