Darlene Hidalgo

Darlene Hidalgo currently serves as a Senior Appeals and Grievance Specialist at Affinity Health Plan, a role held since March 2019, following previous positions as an Appeals and Grievance Associate and Specialist. Prior to this, Darlene was a Complaint Specialist at Independence Care System from June 2016 to March 2019, where responsibilities included managing complaints and appeals, educating stakeholders on rights and procedures, and fostering collaborative relationships across departments. Darlene's earlier experience includes roles as a Receptionist at Independence Care System, where exceptional customer service and relationship building were key, and managerial positions at EXKi NYC and sweetgreen, focused on operational excellence and team development.