Filipe Augusto Manzi

Filipe Augusto Manzi is an experienced professional in customer experience and consulting with a career spanning over a decade. Currently serving as the Director of Customer Journey at Afya since May 2020, Filipe focuses on acquisition, growth, and customer experience management. Previous roles include Director of Customer Experience at Afya, Business Operation Superintendent for Transformation Projects at Atento, and Shared Services Project Director at Saint-Gobain for the LATAM region. Prior consulting positions at TOTVS involved significant responsibilities in business management and strategy planning, serving major clients across various industries. Filipe's technical foundation is backed by a degree in Computer Engineering from USP and post-graduate credentials in Project Management from FGV.