Stephen McAlear

Stephen McAlear is an experienced professional in customer experience management with a robust background in the automotive finance sector. Currently serving as the Director of Global Customer Experience Design, Research and Measurement at AGCO Corporation, Stephen previously held the position of VP of Experience Strategy at RAPP, where responsibilities included strategic guidance and customer journey design for electric vehicle clients. Prior roles include Director of Customer Experience Management at Mercedes-Benz Financial Services USA LLC, overseeing customer experience strategies for Daimler Mobility, and various positions at Mercedes-Benz Financial and Daimler Financial Services, focusing on customer-centric initiatives and project management. Stephen holds a B.S. in Finance from Illinois State University.