Robert Galac

Robert Galac is a seasoned professional in information technology and customer support with extensive experience in various roles. Currently, as a Senior Information Technology Business Analyst and Lead Customer Support Associate at AKD d.o.o. since February 2020, Robert applies analytical skills to enhance customer experiences and improve business processes. Prior experience includes serving as Contact Center Coordinator at Tele2 Croatia, where responsibilities included managing KPIs and vendor performance. Robert has also held leadership roles in credit and debt collection, project management, and DJ/producing, showcasing a diverse skill set across industries. Educational credentials include a Bachelor's Degree in Management from Polytechnic in Slavonski Brod and various professional development courses.