Shemar Ali is an experienced technical support professional currently serving as a Technical Support Representative at Agency Insurance Company of Maryland since May 2021, where responsibilities include migrating iPhone MDM solutions and creating compliance and configuration policies through Intune. Previously, Shemar worked as a Help Desk Technician at T. Rowe Price, providing software installation and configuration support, and held positions as a Student Technician at La Salle University and a Computer Support Assistant at The Johns Hopkins University, where technical assistance and system deployment were key responsibilities. Additionally, Shemar interned at The Johns Hopkins University, focusing on code testing and maintenance. Shemar Ali holds a Bachelor of Science in Information Technology from La Salle University and is pursuing a Master of Science in Cloud Computing Systems at the University of Maryland Global Campus, expected to be completed in July 2024.
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