Wendy Douglas

Wendy Douglas is an experienced professional in the insurance industry, currently serving as the Payments Department Team Leader and Underwriting Payment Specialist at Agency Insurance Company of Maryland since April 2013. In this role, Wendy oversees the processing of account receivables for personal and commercial auto insurance policies across Maryland, Virginia, and Pennsylvania, as well as analyzing and issuing policy renewals. Previously, Wendy worked as a Claims Assistant, where responsibilities included handling customer inquiries related to auto accidents and processing claims. Prior experience includes a decade at Progressive Insurance, where Wendy held various roles including Medical Coder I and Claims Administrative Support Specialist-Intermediate, focusing on processing medical claims and providing office support. Wendy holds a Master of Science in Human Resources Management from the University of Maryland Global Campus and a Bachelor of Business Administration in Human Resources Management from South University.