Melissa W.

Melissa W. has a diverse work experience spanning multiple roles and industries. In their most recent position as the Director of Customer Success at Agency Spotter, they are responsible for ensuring customer satisfaction and success. Prior to that, Melissa founded Fit for Legacy®, where they worked with Breadwinners, Business Owners, and Wealth Builders to create strategies for multi-generational impact. Melissa also served as the Program Director at Minorities for Medical Marijuana, leading the (M) Procure Supplier Diversity Exchange. Additionally, Melissa worked as a Senior Manager of Global Customer Success at NCR Corporation and held various roles at TechEdge Media | TechEdge Solutions Group LLC, including Business and Technology Consulting. Melissa also gained experience at Early Warning®, where they served as a Senior Delivery Manager and later as the Director of Customer Implementations and Support. Melissa's earlier experience includes a role as a Program Manager at Alutiiq, LLC, providing IT system support for the U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center, as well as various positions in IT service delivery, development, and support, where they achieved notable accomplishments in streamlining processes and driving customer satisfaction. Melissa also worked as an ETL Consultant at c|d Group, Inc and held multiple roles at Electrolux Major Appliances North America, including Business Intelligence/ETL Developer and Web Developer.

Melissa W. completed their Bachelor of Business Administration with a specialization in Computer Information Systems from Georgia State University - J. Mack Robinson College of Business. Melissa attended the university from 1995 to 2000.

In 2002, Melissa pursued a Master of Science degree in Computer Information Systems from the University of Phoenix, which they completed in 2004.

Later, in 2015, Melissa enrolled in the Jack Welch Management Institute and completed their Master of Business Administration (MBA) in Organizational Leadership in 2018.

Alongside their formal education, Melissa obtained several certifications. In August 2018, they earned the "Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities" certification from the Georgia Department of Insurance & Safety Fire. In October 2019, Melissa completed the "Sales: Customer Success" certification from Lynda.com.

Furthermore, Melissa acquired additional skills through online platforms such as LinkedIn. In February 2017, they completed two LinkedIn courses: "Gretchen Rubin on Creating Great Workplace Habits" and "Influencer Interview: Oprah Winfrey." Two years later, in March 2020, they obtained the "Modeling Courageous Leadership: Intelligent Disobedience" certification from LinkedIn.

Most recently, in March 2022, Melissa received the "Creating Positive Conversations with Challenging Customers" certification from LinkedIn.

Additionally, Melissa holds a "Security+" certification from CompTIA, although the specific month and year of its acquisition are not provided.