Brandi Adams

Brandi Adams is an experienced customer service and operations professional with a diverse background across several industries. Currently serving as a Customer Experience Expert at Agero, Inc. since November 2020, responsibilities include managing escalation calls and ensuring timely support for disabled motorists. Previous roles at Agero include Operations Coach and Response Agent. Brandi's experience also encompasses a Brand Ambassador position at NOSH and client service roles at H&R Block and Citi, demonstrating strong skills in customer service, training, and project management. Brandi began a career in retail management as an Assistant Store Partner at Friedmans Jewelers and Store Manager at Afterthoughts. Brandi holds a diploma in General Studies from John S Battle High School and pursued further education at National College of Business and Technology.