Joe Roman

A 25+ year IT services executive, Joe is recognized for his strong record of achievement in the area of IT operations and project portfolio management. He is a highly motivated entrepreneur, with an extensive background in service management, including: project management, operations, call-center creation, logistics, facilities management, and financial analysis. Joe’s ability to effectively mobilize technical and service operations teams to execute a common vision, continuous improvement and IT governance has been recognized by both enterprise clients and industry leaders.

As VP of Service Delivery, Joe is empowered to motivate and lead their national service teams in achieving ultimate customer satisfaction. To do this, he focuses his team on technical productivity, efficiency and performance while introducing service methodologies and delivery best practices. He motivates management teams to execute a common vision of improved quality and organizational effectiveness.

Joe’s accomplishments include: nationwide projects, rollouts, developing effective project management teams, remediation of large-scale projects that fail to meet objectives and building successful service delivery organizations based on proven on-boarding and career development best practices.

Joe Roman has a degree in Criminal Justice degree from John Jay College of Criminal Justice. He holds various certifications in Service Marketing, Customer Service and Business Development. He is also certified by all major hardware and software manufactures including Apple, Toshiba, Dell, IBM, Hewlett Packard, and Microsoft.