Nayara Santos

Nayara Santos has extensive work experience, starting in 2011 as an Auxiliar de cobrança at Localcred. Nayara worked in this role from September 2011 to June 2017. In 2018, they joined Farol Santander as a Recepcionista, where they assisted customers with inquiries and controlled access for employees and third parties. In 2019, Nayara joined AgileOne, first as a Customer Service Analyst, handling customer and supplier inquiries related to AgileOne's technology systems and managing reports for supplier and third-party management services. Currently, Nayara holds the role of Sr. Client Services Professional (Team Lead) at AgileOne, where they collaborate with clients and supplier partners, mentors the Client Services Professional team, and maintains the integrity and accuracy of the account database. Nayara also supports the On-site Management Team in implementation and training duties.

Nayara Santos completed a Graduacao degree in Gestao Financeira from Centro Universitário FMU | FIAM-FAAM from 2012 to 2014. Nayara also obtained additional certifications in various fields from LinkedIn, including Fundamentos da Análise de Negócios, Dicas e Estratégias para Exercer uma Liderança de Alto Impacto, Excel: Macros e VBA para Iniciantes, Gestão de Equipes de Atendimento ao Cliente, Liderança com Inovação, Técnicas Inovadoras para Atendimento ao Cliente, Conformidade com a LGPD: O Impacto em Empresas Brasileiras, Liderança com Inteligência Emocional, Como Estabelecer Padrões de Qualidade no Atendimento ao Cliente, Inglês Comercial: Como Impressionar em Entrevistas de Emprego On-line / Business English: Mastering Your Online Interview, Inglês Comercial: Como Impressionar em Reuniões On-line / Business English: Mastering Online Meetings, Liderança no Atendimento ao Cliente, SharePoint: Dicas e Truques, Power BI: Formação Básica, Refresca tus conocimientos de la lengua española: Uso de las tildes, Atendimento ao cliente, Fundamentos do Atendimento ao Cliente, Human-Centered Leadership, and Liderança Ágil: Como se Adaptar à Nova Realidade from 2022 to 2023.