Alejandro Díaz de la Serna Formoso

Alejandro Díaz de la Serna Formoso is a seasoned professional with extensive experience in project management, service delivery, and technology implementation across various industries. Currently serving as Ops Delivery Director at AgileThought since June 2019, Alejandro oversees the delivery of the Retail & Industry Market unit, ensuring service quality, customer satisfaction, and financial profitability throughout the project lifecycle. Previous roles include Senior Project Manager at Infosys and PepsiCo, where Alejandro managed complex projects impacting financial results and successfully implemented an advanced Revenue Management analytics solution. Additional experience includes leading initiatives at COSI, Laureate International Universities, El Palacio de Hierro, Gentera, Anheuser-Busch InBev, and Grupo Modelo S.A. de C.V., coupled with a Bachelor’s degree in Cybernetics and Computational Systems Engineering from Universidad La Salle.