Ian Palmer

Ian Palmer is an experienced professional currently serving as the Head of Resource Planning and Service Development at Agilisys since January 2007, where responsibilities include managing resources, controlling budgets, and ensuring high service standards. Ian has held various positions within Agilisys, including Customer Services Design Analyst and Customer Services Manager, focusing on team development, performance management, and client relationships. Key achievements include the development of a complaints process to enhance service accountability and successfully establishing a quality monitoring process for a new service at Cumbria County Council. Prior to Agilisys, Ian gained valuable experience in roles such as Claims Handler at AXA, where customer complaints and insurance claims were managed, and as a Website Designer at Monk Media Ltd, collaborating with clients on website projects. Ian began a professional career as Technical Manager at Bowmac Ltd, managing online advertising solutions and optimizing search engine practices.