Moynul Hannan

Moynul Hannan serves as the Head of Service Desks at Agilisys since November 2013, overseeing service desk operations for over 40 government, private, and blue-chip clients, managing over one million contacts annually. Moynul is responsible for the automation roadmap, utilizing ServiceNow products to enhance IT service management efficiency and has successfully implemented self-service portals that reduced operational costs and improved customer satisfaction to over 90%. Prior roles include Service Desk Team Lead and Service Desk Analyst, where achievements include significant reductions in major incidents, the successful amalgamation of service desks, and active contributions to attaining ISO 20000 certification. Moynul also has prior experience at Oldham Council as a Service Desk Analyst, focusing on incident resolution and service improvement initiatives.