Thao N.

Thao N. is an IT-Consultant specializing in ServiceNow at agineo GmbH since April 2022, focusing on Customer Service Management, Service Request Management, and ITSM, alongside supporting Service Operation Work on the ServiceNow platform. Prior experience includes a role as a Werkstudentin in IT-Security Consulting at T-Systems MMS, where Thao N. developed a bachelor's thesis on immersive learning approaches using VR technologies for corporate IT-Security training. Additionally, Thao N. worked as a Frontend Developer and User Experience Designer, creating user interfaces and mockups with Figma and implementing UI design in WordPress. Thao N. holds a Bachelor of Applied Science in Medieninformatik from Hochschule für Technik und Wirtschaft, earned in February 2022, and is skilled in organizing work collaboratively within agile frameworks.