Grace Russo

Grace Russo is an experienced technology leader with a strong background in employee technology and IT service management. Currently serving as the Head of Employee Technology at AGL since May 2018, Grace oversees operations related to IT Service Desk, End User Computing, collaboration tools, and digital employee experiences. Previous roles include Workplace Technology Manager at AGL, where responsibilities encompassed IT service desk and collaboration services, and Service Delivery Manager for EUC Communications and Messaging at Australia Post, driving user experience strategies for a workforce of over 13,000. Grace's earlier career at Ford Motor Company involved launching global IT service initiatives and improving IT processes across Asia Pacific. Grace began professional journey in IT support operations at Westpac, accumulating expertise in server and desktop support. Educational credentials include a Bachelor of Business in Information Technology from Victoria University Of Technology.