Freda Gong

Freda Gong is an experienced customer service professional with a strong background in leadership and process optimization. Currently serving as the Regional Customer Service Manager at Agoda since March 2022, Freda previously held the role of Head of Customer Service at Cango Inc., where responsibilities included leading call center operations and managing AI projects to enhance team efficiency. Freda's career at Agoda began in November 2015, progressing from Customer Support Specialist to Team Manager, where effective coaching and communication facilitated the success of frontline agents. Earlier experience as a Senior Customer Relationship Officer at Aquaspace involved ensuring tenant satisfaction through after-sales service and apartment preparations. Freda holds a Bachelor's degree in Engineering from Fudan University.