Lilis Suryani

Lilis Suryani is a seasoned professional with extensive experience in operations and payment support within the travel industry, currently working at Agoda since December 2020 in various specialist roles. Prior experience includes serving as a Subject Matter Expert for TDCX, where responsibilities included policy compliance, team supervision, and strategic innovation in the Indonesian market. Key achievements at TDCX include receiving recognition for consistently high-quality scores and significantly reducing errors through the development of effective job aids. Lilis also has a solid background in research assistance and quality analysis with Universitas Gadjah Mada, contributing to significant national health surveys, and has experience in academia as a teaching assistant in Geography. Lilis Suryani holds a Bachelor's Degree in Geography and Environmental Science from Universitas Gadjah Mada.