Technical Consultant, ITSM

As a ServiceNow Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools.

Responsibilities

• Participate on project teams to deploy solutions on the ServiceNow platform
• Lead a team of technical delivery resources
• Lead development and testing activities on ServiceNow
• Lead in the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions and deployment
• Participate as technical expert in client workshops
• Influence direct team members and external customers regarding policies, best practices and procedures
• Mentor junior staff and support project leadership
• Obtain and maintain certifications with associated qualifications

Qualifications

• Experience implementing ITSM, CSM, and/or ITBM
• Subject matter expert on the ServiceNow platform
• Expert level development skills on the ServiceNow platform
• Mastery in at least one ServiceNow suite
• Strong skills integrating ServiceNow with third party tools
• Strong knowledge on CSDM and CMDB
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter

Expectations

• Recognized subject matter expert in professional discipline
• Depth of knowledge and experience enables contribution in a more complex/critical environment
• Provide measurable input into new products, processes, standards, and / or plans
• Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
• Demonstrate deep expertise across at least one technology
• Able to architect and lead deployment of moderately complex solution
• Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising
• Participate in presales activities including scoping and positioning
• Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice
• Able to communicate beyond tactics and technology and can help customers management set strategic direction
• A reliable resource for marketing on thought leadership pieces for their practice
• Begin speaking at industry conferences
• Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
• Drive scoping, planning, and methodology for critical projects
• Work on complex issues
• Contribute to development of innovative and high impact solutions for complex client programs
• Provide measurable input into new products, processes, standards, and / or plans
• Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches