Charles Prietto

Charles Prietto has a strong background in customer success and technical support roles. Charles is currently working as a Customer Success Manager at Ahgora since February 2023. Previously, they worked at Virtos Backup Solutions, where they held the positions of Manager of Customer Success from June 2020 to November 2022 and Help Desk from June 2019 to June 2020. Prior to that, they worked as an Infrastructure Technician at IPM Systems from April 2018 to May 2019 and as a Technical Support Analyst at Telealarme Brasil from December 2013 to March 2017.

Charles Prietto's education history includes two main institutions. From 2018 to 2022, they attended IFSC - Instituto Federal de Santa Catarina, where they pursued a degree in Information Technology Management, earning the title of Technologist. Prior to that, from 2010 to 2012, they studied at IFSUL - Instituto Federal Sul-rio-grandense, where they obtained a Technician degree in Telecommunications.

In addition to their formal education, Charles has also obtained several certifications. In December 2022, they completed the Copywriter certification from Rock University. In February 2023, they obtained certifications in "Descomplicando a Portaria 671" from Ahgora, "Fundamentos de Power BI" from Grupo Voitto, and "Introdução ao Departamento Pessoal Estratégico" from Ahgora. In January 2023, they completed certifications in "Customer Experience," "Customer Success," "Marketing Pessoal no LinkedIn," and "Roteiro de Vídeos para Web," all from Rock University. Additionally, they obtained the "Técnicas de Persuasão em Vendas" certification from LinkedIn in July 2022 and the "Introdução ao Customer Success" certification from RD University in February 2022. Finally, in August 2021, they completed the "Pensamento Crítico" certification from LinkedIn.