Zainab al-Siyabi

Zainab Al-Siyabi has a diverse work experience in the banking industry. zainab currently holds the position of Head of Customer Complaints and QA at ahlibank since June 2020. Prior to that, they worked at BankDhofar as a Project Manager- Customer Experience from August 2017 to May 2020. Before that, they held the role of Sr. Officer - Customer Experience at National Bank of Oman from July 2015 to July 2017. Additionally, they worked as a Team Leader-Customer Complaints and Compliance Officer at ahlibank from August 2013 to July 2015, where they ensured consistent service levels in branches and implemented policies and procedures related to compliance and anti-money laundering. Overall, Zainab Al-Siyabi has gained significant experience in customer experience management, complaint handling, and compliance in the banking industry.

Zainab Al-Siyabi's education history showcases a progression of academic achievements in the field of business and law. zainab obtained their Bachelor of Science degree in Information Systems from Sultan Qaboos University between 2004 and 2009. In 2015, Zainab pursued a Master of Business Administration (MBA) from the University of Strathclyde, completing their studies in 2017.

Continuing with their educational pursuits, Zainab enrolled in the Modern College of Business & Science in 2018 to study Commercial Law. zainab successfully completed their Bachelor of Commercial Law degree in 2022. Additionally, Zainab actively seeks to enhance their professional skills by obtaining certifications. In September 2021, they obtained a certification in Customer Experience Masterclass from Awards International.

Based on the provided information, Zainab's educational journey reflects a commitment to acquiring knowledge in the areas of business administration, information systems, and commercial law.