Quality Assurance And Improvement Specialist

The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.

We are seeking for an individual to serve as our Quality Assurance and Improvement Specialist. The Quality Assurance and Improvement Specialist will be responsible for developing, implementing, coordinating, and facilitating the quality assurance, management and improvement of case management programs. The Quality Assurance and Improvement Specialist will assist Housing Program Managers or Directors in managing and monitoring client level data in the database to ensure that eligible clients are retained in care and to ensure ongoing effectiveness of quality services and documentation. The Quality Assurance and Improvement Specialist will also be responsible for participating in the AFC Quality Improvement Team, have oversight for the overall quality and quantity of housing-related services provided, and implement quality assurance measures as related to all housing-related services.

The salary for this role is $50,000 annually.

Principal functions and responsibilities of this position include the following:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Data Analysis, Reporting and Quality Monitoring

• Inform the design and build of queries, reports, views, and standard procedures from AFC databases

• Complete development and completion of tasks related to data quality and data integrity monitoring

• Inform the design and development of data visualizations and other tools to clearly communicate data analyses to lay audiences

• Lead the development and implementation of quality assurance processes for services provided by AFC programs

• Inform the development of quality management tools to support AFC staff and partner agencies, including performance, service provision, costs, and client outcomes monitoring

• Lead collaboration with program leads to spearhead all aspects of site visits, including performance reviews, quality management plans, corrective action plans, and other related tasks as needed

• Lead regular quality audits of AFC’s client data to ensure case manager data entry compliance

• Support the agency wide Quality Management Plan to ensure adherence to AFC’s annual quality goals and measures, continuous quality improvement efforts, and funder guidelines

• Inform process for fulfilling ad-hoc data requests to meet emergent needs in AFC Programs

• Lead maintenance of recurring reports to ensure data quality and report accuracy

• Inform the design and development of recurring reports to ensure adherence to funder requirements

Client Services

• Support collaboration with AFC programmatic teams to standardize, update, and/or create data collection practices and tools

• Inform partnerships with program leads to ensure alignment between program needs, data systems, and data services support

• Complete formal and informal training processes for users of AFC databases

• Complete response process for technical assistance support requests in accordance with service protocols

• Lead technical assistance to subcontractors in meeting AFC’s standards and achieving program objectives

• Support efforts to assist program teams in optimizing program procedures and workflows

• Inform the development and implementation of governance processes to ensure consistency across all information platforms used by AFC programs.

• Support process to assist AFC programs teams in maintaining a library of the latest AFC policies, procedures, forms, user guides, and other critical documentation

• Inform coordination with programs staff to establish and prioritize changes to program policies and procedures that impact data systems

• Inform response process for data system support requests in accordance with service protocols

Data and Database Management

• Inform the design and implementation of customizations to database systems as needed to support programmatic needs

• Support the documentation of data, workflow, and logical processes to support agency-wide data governance

• Support troubleshooting processes on issues and error reports that may occur with regular data entry, processing, and cleaning efforts as needed

• Inform the review, decision, and implementation of any new online or offline software or customizations for data management including transitions from old environment

• Inform the implementation of configurations of database systems as needed to support programmatic needs

• Inform the development of standards, policies, procedures, and guidelines for database environments using industry experiences, best practices research, and programmatic needs

Systems Quality Improvement

• Support analyses of existing data on measurable outcomes and service quality indicators to inform programmatic improvements to information systems and processes

• Support collaborative efforts with programs and partner agencies to support the development of strategic, operational, and technological solutions for improving the quality of services delivered

• Lead efforts to support programs in centering client-identified needs as a measure of program quality

• Lead the development and implementation of processes for using input from partners, community members, and clients to inform systems-level programmatic decisions

Team Support

• Participate in working groups and committees

• Support the development and achievement of team goals and related strategic plan items

• Provide subject-matter guidance to other department professionals

Other

• Assist the Data Services team on other Data Services matters as needed

• Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others

• Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations

• Protect organization's value and manage risk by keeping information confidential

• Perform other duties as assigned

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.

SUPERVISORY RESPONSIBILITIES

None

EXPERIENCE AND EDUCATION

Minimum Qualifications

• Bachelor’s degree in Social Services or related field and 2 or more years of Quality Management experience

• PLUS 1 or more years’ experience using a client-level database (for example, Provide)

• PLUS experience using intermediate Microsoft Office functionality (for example, Excel, Word, Outlook, PowerPoint)

Preferred Qualifications

• Master’s degree in Social Services or related field and 2 or more years of Quality Management experience

• Experience using Microsoft SQL, Tableau or other data visualization software

KNOWLEDGE, SKILLS, AND ABILITIES

• The ability to maintain accurate work records and access these records as necessary

• The ability to notice inconsistencies/faults in organizational processes to ensure the quality of services provided by the organization and to prevent further inefficiencies

• Basic knowledge of HIV infection and related chronic diseases. This includes an understanding of the most-impacted populations

• The ability to provide excellent service to internal clients and external stakeholders (e.g., vendors)

• The ability and willingness to uphold ethical standards and comply with all relevant laws and company policies and procedures

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.