Anne Viana

Anne Viana is a skilled professional with diverse experience in customer service and administrative roles. Currently a Brand Ambassador and Bilingual Customer Experience Specialist at Air Canada since July 2022, Viana previously worked as a Customs Release Agent at Cole International, where timely and accurate shipment processing was essential. Earlier experience includes serving as a Fulfillment Officer & Agent/Broker at Mortgage Alliance, ensuring compliance and efficiency in mortgage documentation. Viana also held the position of Office Manager at Amigo Communications Inc. and interned at the Brazilian Ministry of Foreign Affairs. Academically, Viana holds a Certificate in International Business/Trade/Commerce from the Ontario Institute for Studies in Education of the University of Toronto and a Bachelor's degree in International Relations and Affairs from IESB.