Air Canada
James Machado is an experienced professional in the field of operations and customer support, currently serving as a Ramp Agent at Air Canada since September 2022. Prior to this role, James held various positions at Alphanumeric Systems from October 2017 to September 2022, including Help Desk Team Lead and Help Desk Analyst. James also worked as a Helpdesk Advisor at Teleperformance Canada, providing support for AppleCare. Previous experience includes operating machinery at Cabopol Polymer Compounds and Böllinghaus Steel, where responsibilities encompassed training new personnel and maintaining operational efficiency. James holds a High School diploma in Computer/Information Technology Administration and Management from Escola Profissional de Leiria, earned between 2008 and 2011.
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