John Lopato

John Lopato is an experienced professional with a strong background in operations management and customer service within the aviation industry. Currently serving as a System Operations Control Manager at Air Canada, John oversees the real-time schedule delivery of over 200 aircraft, focusing on operational efficiency and safety. With previous roles as a Customer Experience Manager and Community Support Specialist, John has developed skills in people management, problem-solving, and crisis management, effectively leading teams and coordinating complex operational activities. A graduate of Concordia University with a Bachelor of Commerce in Business Technology Management, along with a DEC in Business Management and Marketing from Dawson College, John's career includes significant contributions to operational planning and customer service initiatives across multiple organizations, including American Airlines and Hopper.