Michael Xiao

Michael Xiao has extensive experience in customer service and training, currently serving as a CS Learning Specialist at Air Canada since November 2014. Responsibilities include managing onboarding for new hires, conducting attendance meetings, and evaluating assessments in a unionized environment. Previous roles at Air Canada include training new hires and supporting corporate clients as a Customer Service Corporate Training Instructor and Group Travel Desk Agent. Michael also possesses experience in ground handling at Swissport and has contributed to various roles at Ryerson University, including event support and campus facilities. With a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson University, Michael demonstrates strong problem-solving skills, technical expertise, and a commitment to customer satisfaction.